iFactFind's online platform enhances data security by integrating state-of-the-art measures and compliance standards to protect sensitive financial and personal information. Our commitment to robust security protocols is demonstrated through multiple layers of technology and processes designed to safeguard user data.

Multi-factor Authentication and Encryption:

iFactFind utilises multi-factor authentication (MFA) to ensure that only verified users can access their accounts. This includes sending a unique code to the linked mobile device and requiring confirmation via SMS or email. We employ military-grade AES 256 encryption for sensitive information, ensuring that data is secure both at rest and in transit. Our industry-standard password protocols, which include a mix of alphanumeric and special characters, provide a high level of hack deterrence.

Data Storage and Handling:

Our data is hosted securely in Australia by Amazon Web Services (AWS), which offers stringent security measures. AWS facilities are monitored around the clock, and access to data is tightly controlled. We employ separate databases for different types of data – personal client information, Fact Find data, uploaded documents, and third-party integration data. Each database is encrypted and managed under strict security protocols to ensure that no unauthorised access occurs.

Internal and External Security Measures:

Internally, iFactFind enforces two-factor authentication on all company email accounts and conducts regular security checks to prevent phishing and unauthorised access. We engage with third-party cybersecurity experts to conduct ethical hacking and penetration testing, adhering to the globally recognised Application Security Verification Standard (ASVS). These tests are designed to identify and rectify any vulnerabilities, ensuring our platform remains secure against evolving threats.

Disaster Recovery and Data Governance:

We maintain rigorous disaster recovery protocols with AWS-operated data centers in New South Wales. Data is backed up three times daily, and our service level agreement ensures a recovery time of under one minute, with a 99.999% uptime guarantee. Our developers work within AWS secured workspaces, and biometric access is required for physical entry into secure areas, ensuring that all interactions with data are logged and monitored.

Through these comprehensive measures, iFactFind ensures the security, integrity, and confidentiality of all client data, enabling financial advisers to operate with confidence and trust in the digital age.